FRANCISCAN MISSIONARIES OF MARY (incl Cold Ash Centre) GDPR | Privacy Policy


The Franciscan Missionaries of Mary does its utmost to protect your privacy. If you make a booking or request a quote for Cold Ash Centre, request a brochure or any information or prayer requests whether by email or regular mail this policy explains which data we collect, how we store this, how we use it and the conditions under which we may disclose it to others.

Core principlesThe core principles of this policy are as follows.

  1. The Franciscan Missionaries of Mary collects data and uses individual customer details only where there are legitimate reasons to do so.
  2. The Franciscan Missionaries of Mary collects data only when we are legally entitled to so so.
  3. We are clear with individuals as to what information we will collect and how it will be processed.
  4. We only use personal data for the purpose(s) in which it was collected.

Personal information we collect

When you contact us by email, telephone, website, letter, fax or in person to enquire about our retreats/programmes, receive further information, make a booking or request a brochure, or request information or submit prayer requests we must collect personal details in order to fulfill your request.

How we use and retain your personal data

We may retain personal details for the following reasons.

  • To complete your booking.
  • To manage your booking.
  • To communicate updates relating to your booking.
  • To contact you with details of new retreats/programmes.

Transferring information outside of the European Economic Area (EEA)

There may be circumstances in which personal data may be transferred to countries outside the European Economic Area (EEA). This will only be done should the information requested be held in a jurisdiction outside the EEA.

Your rights

Your rights under data protection law are:

  1. a) The right to access;

You have the right to know what personal data we hold about you and an explanation of the categories of data being processed, purposes of such processing, categories of third parties to whom the data may be disclosed.

You have the right to a subject access request (SAR) to obtain a copy of your personal data. We will supply you with a copy of your personal data in a concise, transparent and easily accessible form if requested. The first copy will be provided free of charge, but additional copies may be subject to a fee.

(b) The right to rectification;

You have the right to have any inaccurate personal data we hold about you rectified and, for the purposes of processing a booking, to have any incomplete details completed.

(c) The right to erasure;

You have the right to have your personal details erased without delay unless we have to comply with a legal obligation. This applies where the data is no longer needed for their original purpose, where the processing is based on consent and the data subject withdraws that consent.

(e) The right to object to processing;

You have the right to object to the processing of personal data.

If the processing is based on the justification ‘necessary for a public interest’ or ‘necessary for the purposes of the legitimate interests pursued by the controller’;  If personal data is processed for marketing purposes; and if personal data is processed for scientific, historical research or statistical purposes.

(f) The right to data portability;

You have the right to request a copy of your personal data from the data controller in a commonly used format.

You have the right to request a transfer of your personal data from one controller to another.

(g) The right to complain to a supervisory authority;

If you feel that the way in which we process your personal data infringes data protection legislation you have the right to submit a complaint to the supervisory authority.

(h) The right to withdraw consent;

We can only process your personal information with your consent and you have the right to withdraw that consent at any time.

How to exercise your rights

You may exercise any of your rights in relation to your personal data by contacting us.

How we protect your data

We ensure that we have physical and technological security measures to protect your personal information. Where processes are outsourced we only do so when a service provider has proven the necessary security credentials.

Information you provide is stored on our computer systems.

We do not share your personal information with others for the the purpose of marketing.


To make this site work properly and to ensure you get the best experience when browsing we sometimes place small data files called cookies on your device. Consent to the use of cookies is provided by clicking the ‘Continue’ button on the banner that appears at the top of the page when you visit our website.

What are cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit our site. It enables the Franciscan Missionaries of Mary website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another. By using our website you accept our use of cookies.

Cookie types

Visiting a page on may generate the following cookie types:

  1. Persistent cookies.

We may use cookies which are persistent, which means that they last beyond your session on our site. Persistent cookies help our website to remember you as a visitor, each time you use the same browser and device to visit us. Persistent cookies are stored for a predetermined period of time unless they are deleted. Information on how to do this manually is provided below.

  1. Session cookies.

Session cookies are erased when a user closes the Web browser. The session cookie is stored in temporary memory and they do not collect information from a users computer. We use session cookies to make sure that certain elements of our site work seamlessly as you move from one page to another. Without session cookies, some elements of our site would not work.

  1. Anonymous analytics cookies.

We use Weebly Analytics for statistical purposes. This provides us with information such as how many users we receive.

How to control cookies

You can control and/or delete cookies as you wish – for details, see You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit our site and some services and functionalities may not work.

Controlling cookies

The links below explain how to control cookies via your internet browser.

Chrome (

Safari (

Firefox   (

Opera    (

Internet Explorer  (

Samsung Internet (

Links to external websites

Our website does contain links to websites run by other organisations and we cannot be held responsible for the privacy policies of external companies.

Marketing communications

We will only contact you for marketing purposes if you have given us consent to do so. This may be on our Booking Form at the time of booking, by post or e-mail and you can change your marketing preferences at any time by contacting us.

You may unsubscribe at any time by contacting us to update your preferences.

Our details

This website is owned and operated by the Franciscan Missionaries of Mary UK CIO

We are a registered as a charity in England under the registration number 1199658 and in Scotland under the registration number SC039553

We are registered as a charity in Ireland under the registration number 20014575

Our contact details are:  Franciscan Missionaries of Mary, 5 Vaughan Avenue, London W6 0XS

You can contact us:

  • By post using the address above
  • By e-mail
  • Using our web contact form
  • By telephone on 0044 20 72746082

Data protection Officer

Our data protection officer is Sr. Roisin Hickey fmm

They can be contacted by e-mail at or by the telephone number on the end of each page.


The contents of and are the property of the Franciscan Missionaries of Mary and subject to intellectual property protection. No content of the website may be reproduced, copied, published, distributed or placed onto other websites without our consent.

This privacy policy is regularly reviewed and was last updated on the 13th February 2020. If you have any question regarding this policy or your data security please contact us.